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Returns Policy

Returns Policy

If you need to return goods to us because they are faulty or we have made an error please contact us and we will arrange details for shipping and supply of replacement parts

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason, note that this does not apply to goods which have been tailored for your specific requirement, such as materials cut to size or instruments specially marked up. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece.

To exercise the right to cancel, you must inform us,  using the details on the "contact" section of our website (http://www.svsp.co.uk/index.php/contact-us),  of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, at the end of this section (but it is not obligatory). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than-


(a) 14 days after the day we receive back from you any goods supplied,

or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods,

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation Form

To: Severn Valley Sailplanes, Passage Road, Arlingham, Gloucestershire, GL2 7JR  United Kingdom

Email: martin@svsp.co.uk

I/we herby give notice that I/we cancel my/out contract for sale of the following goods or services:
_______________________________________

Ordered On: _______

Address of Customer:_______________________________________________________

Invoice/Order Number:______________

Signature of Customer:

Date:______________